A few weeks ago I got pulled into a meeting. There's another team at Microsoft that's using our SDK to build their UI, and they had a few questions. Their devs had a chance to get their hands on our SDK, and like most product guys, I was interested in getting some unfiltered feedback from an internal team. Before getting into details, someone dropped the phrase "Please don't take this personally, but..."
The feedback that comes after that sentence is really important. We write it down. We share it with the team. We stack it up against other priorities, compare it with feedback from teams who have similar pain points, and use it to find a way to make our product better. Customer feedback (from an internal team or external customer) is so incredibly critical, that any product team has a similar pattern/process for dealing with it. So what's the problem?
Any feedback that starts with "Don't take this personally" really pisses me off. When you say this to someone, you're making one of two judgments about this person: